REFUND AND RETURNS POLICY 

Thank you for choosing our products. Our goal is to ensure that every customer is satisfied with the mirror they purchased. Please read our refund policy carefully below:

1. Return Conditions
   ● Products must be returned within 30 days of purchase.
   ● Returned products must be unused and in their original packaging.
   ● Customized products (such as mirrors of specific sizes or designs) are not returnable unless there is a quality issue.
2. Return Process
   ● To initiate the return process, please contact our customer service at team@komngjc.com. Please provide your order number and proof of purchase.
   ● We will provide a detailed return guide and return address.
   ● You are responsible for the return shipping costs. It is recommended to use a trackable mailing service to ensure safe delivery of the goods.
3. Refund Processing
   ● Once the return is received and inspected, we will refund you via the original payment method. Refunds are usually processed within 5 business days of receiving the return.
   ● If there is a delay in the refund, please check your bank account first before contacting us.
   ●If the returned product is damaged during transportation or does not meet the return conditions, we may deduct the corresponding fees at our discretion.
4. Exchange Policy
   ●If you wish to exchange the product, you can follow the same return process. Please state that you want to exchange when contacting us.
   ●The replacement product will be sent after the returned product is inspected and found to be correct.
5. Abnormal or wrong order
   ●If the received product is wrong or damaged, please contact us within 48 hours of receipt. We will arrange re-delivery or refund as soon as possible.

We are committed to providing you with high-quality products and a satisfactory shopping experience. If you have any questions, please feel free to contact our customer support team at team@komngjc.com.